Terms and Conditions.

Terms and conditions. 

I, me etc are used to mean Cheryl Moy of PinkChez – Made With Love.

You is used to mean the buyer.

Payment and Delivery.

All payments must be made via Paypal or cash (before I make/alter the item).  Please note that you do not have to have a PayPal account to make payment using this service, just select the credit/debit card option to continue with your order.

I accept payment plans for items over £20, please contact me to discuss. Estimated production and delivery times commence from the date payment is made in full.

Once full payment has been received by Pink Chez – Made With Love, fabrics will be ordered from suppliers (if needed) and work will commence on your item.  Approximate time for production and delivery of bespoke and personalised items can be up to 4 weeks. If you require your item sooner please let us know and we will discuss an alternate timescale.
If an item is in stock we will aim to post your item second class within 7 days.

Our items are sent by Royal Mail second class post. If items are worth more than £50 we shall send second class signed for. We will obtain proof of postage and should a problem arise whereby the item does not arrive, or arrives damaged, the responsibility to make a claim lies with the buyer.  A copy of the proof of postage is available on request.

We will deliver to the address you give us at checkout, it is important that you ensure your details are up to date and accurate, we take no responsibility for items not delivered due to an error on your part.
Returns and refunds.

We understand there will be times where you may need to return an item.

If you change your mind.

We can not offer a refund for items because you have changed your mind.

Faulty and damaged items. 

Please inspect your goods on arrival.  In the event of an item arriving damaged or incorrect, please inform Pink Chez – Made With Love immediately or as soon as possible and certainly no later than within 7 days of delivery.   Any damaged goods reported later than this time frame will not be accepted. Once we have confirmed receipt of faulty or damaged goods a replacement or refund will be arranged for you.

We DO NOT accept returns unless faulty, damaged or incorrect.

Please note the nature of our products; items are handmade, this is reflected in the items final appearance.  Some of our items have frayed edges (on purpose) etc, so please look closely at pictures to ensure you know what you are ordering. We endeavour to produce high quality items, however should you not be satisfied please do contact us to discuss.

**PLEASE DO NOT RETURN ITEMS BACK TO PINK CHEZ – MADE WITH LOVE WITHOUT PRIOR DISCUSSION VIA EMAIL OR TELEPHONE.  WE WILL NOT BE RESPONSIBLE FOR RETURN POSTAGE COSTS INCURRED UNLESS THESE ARE PRE-AUTHORISED**

Alteration service.

A price and time scale will be discussed and agreed with you before commencement of work.

To ensure an accurate fit you may be required to have more than one fitting.

I take no responsibility for issues arising from inaccurate measurements provided by you (the buyer).

I take no responsibility for damage to an item if I have explicitly explained that it is a risky alteration, where problems could arise. Your authorisation to go ahead with the alteration removes any responsibility from me.

Any issue arising from my error then the item will be rectified, replaced or reimbursed to the cost of a replacement (like for like).

Items will only be given to you upon full payment of the order.

Accuracy of Content
While Pink Chez – Made With Love makes every effort to give a fair representation of the products that we sell, slight variations may sometimes occur. All measurements quoted are approximate and the reproduction of colours is as accurate as digital media, photographic and publishing processes allow. We will notify you if substantial changes are necessary.

Safety Regulations and looking after your item. 
Our items are currently NOT CE tested, therefore not intended to be used by children as toys.  Buttons and other embellishments are hand or machine sewn on and are NOT safety buttons.  Please ensure you take reasonable care of your items.  All internal padding etc meets current safety regulations.  Clothing, CSP and cushions covers are machine washable at 30 degrees.

Website

Pink Chez – Made With Love has taken all reasonable care in the preparation of the contents on this web site, but makes no representation or warranty, express or implied, as to the accuracy, completeness or currency of the information contained in any of the materials on this website.

Pink Chez – Made With Love’s liability to the buyer shall at no time exceed the price of the goods supplied/altered. We shall be under no liability for any direct or indirect loss and/or expense suffered by the buyer or liability to third parties incurred by the buyer which may arise from the use of this Website.

Pink Chez – Made With Love shall be under no liability whatsoever for any loss or damage whether direct or indirect resulting from the supply of goods.  We shall be under no liability whatsoever for the quality and purpose of goods supplied to the buyer or to a third party.

Insurance

Pink Chez – Made With Love has all the appropriate insurance cover required to work from home, as well as craft fairs and visiting the customers home.
Public liability insurance is in place.

Trading Name
This Website is owned and operated by Cheryl Moy,  Pink Chez – Made With Love, sole trader.  The registered office is Pink Chez – Made With Love, 24 King Georges Road, New Rossington, Doncaster, DN11 0PR.

Privacy & Security

Personal information will be treated with the strictest of confidence by Pink Chez – Made With Love and will not be passed onto third parties.  Personal account details are directed through our secure payment facility and are not disclosed to us during this process.

Feedback
If you would like to give us some comments or feedback about our Website, we would love to hear from you.  Please contact us at info@pinkchez.com